Refund policy

We want you to love your piece. If you don't, we'll make it right.

30-day returns

You may request a return within 30 days of delivery, for any reason. Items must be unworn and in their original condition.

To start a return, email support@solene-store.com with your order number. We'll respond within 1–2 business days with instructions.

Faulty or incorrect items

If your item arrives damaged, faulty, or isn't what you ordered, contact us at support@solene-store.com within 14 days of delivery with a photo. We'll replace it or refund you in full, including any return cost. You won't be asked to return a faulty item at your own expense.

Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer protection law that applies to you.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank, it may take a few additional days to appear on your statement.

Order Cancellations

If you need to cancel, email support@solene-store.com as soon as possible. We'll cancel and refund in full if your order hasn't yet been prepared for dispatch. If it has, you're welcome to return it under our 30-day returns policy once it arrives.