Shipping policy

We offer free standard shipping on all orders.

Processing time

Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking details once your order has been dispatched.

Delivery times

Estimated delivery is 7–15 business days after dispatch.

These are estimates, and don't include weekends, public holidays, or unforeseeable delays with the courier. Customs processing and peak periods can also extend delivery.

If your order hasn't arrived within 30 days of dispatch, contact us at support@solene-store.com and we'll investigate with the carrier and work with you to resolve it.

Tracking

Tracking is provided on every order. Please allow a few days after dispatch for tracking information to begin updating.

Customs and duties

Orders may occasionally be subject to import duties or taxes applied by your local authority. Any such charges are the responsibility of the recipient and aren't included in the purchase price. We're unable to advise on duty amounts or reimburse charges paid on delivery.

Incorrect addresses

Please check your shipping address carefully at checkout. If an order is returned to sender because of an incorrect or incomplete address, we'll contact you to arrange redelivery.

Lost or damaged parcels

If your parcel arrives damaged, or tracking shows it as delivered but you haven't received it, contact us at support@solene-store.com within 14 days and we'll sort it out.